Workflow & HR Tech Architect. I replace manual operational drag with custom internal tools.

Routes incoming operational and dispatch emails automatically based on live shift rosters and regional time zones. Urgent delivery requests previously sat unmonitored for up to 4 hours during shift changes. Now every message hits the active PIC's inbox in under 90 seconds, logged and traceable.

• Reads live shift schedules directly from Google Sheets, eliminating manual email forwarding or hardcoded lists.
• Built-in escalation rule alerts the duty manager if a critical ticket goes unacknowledged after 15 minutes.
• Runs natively inside the client's existing Google Workspace environment with $0 in extra server or SaaS fees.
• Generates an automated audit log for every routed message to track team SLA compliance.

Replaces physical paper vouchers and messy spreadsheets with an automated approval workflow for employee reimbursements and over-limit budget requests. The system checks budget thresholds and routes each claim to the right manager across regional sites, cutting average payout turnaround from two weeks to just over four hours.

• Automatically routes claims through HR, Finance, and Regional Heads based on expense limits and cost centers.
• Lets busy managers approve or reject requests with one click directly from their Gmail inbox using secure, expiring links.
• Locks every approval step into a tamper-proof audit log ready for internal finance reviews.
• Gives Finance a centralized portal to track pending payouts and archive receipts automatically in Google Drive.

Replaces weekly manual spreadsheet consolidation with a live workforce dashboard covering 1,200+ employees across 18 regional estates. Leadership went from waiting days for fragmented regional reports to slicing headcount, tenure, and turnover data in real time from a single browser link.

• Automatically pulls and standardizes monthly headcount data from 18 separate regional spreadsheets without manual copy-pasting.
• Lets executives filter workforce demographics by estate, job grade, age, and tenure instantly to spot staffing gaps.
• Flags regional branches when employee turnover spikes past historical averages so HR can intervene early.
• Runs entirely on the company's existing Google Workspace account with zero external database costs or ongoing license fees.